I just want a refund

Card no ***2

On the 22 June 2021 I bought a microwave Bennett read 20L manual Grey from Makro Ottery, the microwave never worked when I wanted to warm food all it did was a loud noise and remained cold. I reported the matter with the makro call centre where I advised the consultant I would like to get another one as I did not mind paying extra money so I can get a brand that actually work. I was advised to return to the store within 30 days which I did.

On July 22 I returned the microwave to Makro Ottery where I asked to get another one that actually work as it was an inconvenience to be without one. The clerk advised me that the microwave will be taken for credit assessment where I will receive feedback within 10 days.

10 more days without a microwave another inconvenience as all I wanted was a microwave that work, but I comp**** and waited for 10 more day. 10 days has passed and I have not received any feedback from Makro Ottery. I have called again and again where I was told the microwave is not at the store yet I will be notified once is ready for collection

It is 21 days later since I took the microwave back and still no feedback from the store, that is bad service. At this point I want to be refunded with my money so I can buy a working microwave where I will be respected and valued as a customer.