I havent received my order from StrubensValley Makro

"StrubensValley Makro"

I placed an order of my child's stationery on 11 January 2025 and chosen the collection method. However, I haven't received any updates or communication from your team yet. I've tried reaching out via WhatsApp and email, but unfortunately, I haven't gotten any response. Could you please look into this matter and assist me!