I have no words for this service!
Good Day
It's been a month almost and yet I am still to hear about my order. I placed it on the 29 November to be delivered to the Investec Lockers in Sandton Johannesburg. This is extremely unprofessional and unacceptable. No one bothers to call me or to advise me what is happening. I have sent numerous emails and the only responses I get back is that they working on resolving the issue.
I want my money back immediately. I do not want that order anymore it was meant to be a gift for someone for Christmas.
I am extremely dismayed at your online service at Makro.
I request a call and an answer today.
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
30 Dec 2019, 17:05Ridiculous I still didn't get a reply! I am furious!
's update30 Dec 2019, 17:05
Reviewer Update
Ridiculous I still didn't get a reply! I am furious!
Makro's replyOfficial
03 Jan 2020, 16:28Good day Chantelle
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jan 2020, 16:28
Official
Good day Chantelle
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team