I have NEVER experienced such APPALLING and DISGUSTING Customer Service

I do not know what type of sick game they are playing at Makro, they are blatantly dishonest, disrespectful and very UNPROFESSIONAL. I stopped shopping at GAME for the same sick tendencies and the bad customer service, I think I will do the same with MAKRO as well.

They have the WORST CUSTOMER SERVICE EVER, I called to cancel my order before it was delivered, as there was no progress on the order and I went to go purchase the iPhone elsewhere, as I needed it urgently for a gift. They then miraculously delivered the following day, on top of that their stupid driver delivered the order without the OTP pin being provided to him, that’s another thing. I called them same day and asked them what happened, why was the order delivered when I cancelled and asked them to return it, I even logged the return on my side and it was supposed to take 2-5 working days it’s been more than 15 working days.

I have called their customer care team more than 5 times, I do not know if they treat all their customers like ****, or is it just certain customers. Every agent I speak to assures me that they will mark my case as important and give it to their manager, it has been two weeks, I have not received any response from them. I have sent emails and called numerous times, I recently called and asked to speak to a manager, they told me to call back after an hour, which I did. I was then told the supervisor was in a meeting, after calling back after an hour. They then took down my details and assured me that the supervisor will be contacting me. It is officially the next day today and I am still waiting for a call back.

I can not say I’m surprised though, GAME and MAKRO are sibling groups, so I expected this ****ty customer service one way or another, I just thought they were a little bit better, but clearly GAME is far much better.

MAKRO I am UTTERLY DISAPPOINTED and DISGUSTED with the service you guys have provided and I don’t think I will ever spend my hard earned money on, it is absurd that I have to go through so much to get my money back. Something so simple now has to be a problem. They are the worst, the most USELESS BUNCH of *********** FOOLS, not to mention their WhatsApp number is NEVER available, you text them today, they will respond the following day, what type bull**** is that ?, I have never experienced such appalling online service.

I wish them nothing but worst, just like their sister Game, they will close down their stores if they continue treating us customers like trash.