I have had a bad experience with Makro, regarding my order, they have attended to complain, but they have sent the same television, I sent back to them a week ago, due to the damages

I have had a bad experience with Makro, regarding my order, they have attended to complain, but they have sent the same television, I sent back to them a week ago, due to the damages. They just returned it. I had to send the courier guy back with it. However, I'm still disappointed at them. Because it is really clear that they don't care about what I do, or say. How can you give your customer broken and damaged items, when you say you value your customers. I have said it and I will say it again " I did not buy the TV just for fun or I have money that I don't know what to do with it". I bought it because I needed one. And now seems like my intentions are not at their best interest. Thank you.