I have been waiting for my refund

I got refund for my order that was cancelled,I got email on the 24 confirming that my refund has been approved and it will reflect within 7 to 14 days even today I haven’t received my money back Your service is so poor to think I have been calling almost everyday for a week for my order to be canceled and to now experience another poor service regarding my refund it’s so frustrating My order number:MAK*** Refund request ID:***3