I have been a Makro RCS credit card holder for a number of years. I have been having the most horrible, experience where Makro's Online service is concern. I have been to Makro's Hillfox branch, where Thobile at the Online office tried to help me with doi

I have been a Makro RCS credit card holder for a number of years. I have been having the most horrible, experience where Makro's Online service is concern. I have been to Makro's Hillfox branch, where Thobile at the Online office tried to help me with doing a online purchase, which was not successful. I tried doing the online purchase myself, which failed as well. I have been liaising with her via WhatsUp, and she then had her colleague Richard Mokgotho at online customer service to call me. He asked me what my query was. which i explained. He then referred me to RCS Accounts ***9 where i spoke to Nadia. She advised me that I short paid my account with R118.00 and gave me a Easy Pay account number, of which I paid at Shoprite on 26/11/2019. Today 28/11/2019 I call the Online Customer Service where I was on hold for 15 minutes, and request to speak to a management. I finally spoke to the Supervisor Busi Radebe who advised me that the Item in my online basket (3 piece rose pink luggage of R99.00) was blocked as it was a "Online Exclusive Item" and will only be available on the 02/12/2019, after "Black Friday" I advised her that I saw the very same luggage on display for around R2 750.00. She told me it could not be as although it is advertised Online, the luggage of R99.00 which was not on sale and that WILL BE THE SAME PRICE AFTER BLACK FRIDAY ON THE MONDAY 02/12/2019. I requested a REF NO: 402477, and asked for the Line Manager's details, which she gave as Khubuzo Mbambo and the email address: *** I have been conducting my account very well and this is what I get. Bad customer service, blood pressure and diabetes going up and leaving me extremely disappointed and stressed. I need that specific luggage at that specific price.