J
Jesca
1 reviews | Active since Apr 2025
11 Jun 2025, 12:07
I have a complain ab...
I have a complain about makro I've placed an order for jojo tank online they didn't deliver, when I call and ask why they said they don't deliver I have to pick it up ,then I asked for the cancelation and refund, they don't want to refund me since on the 26 April 2025 till today, when I call them to do follow up they tell me stories
Helpful (0)
Replies (25)0
Replies (25)
Makro's replyOfficial
12 Jun 2025, 11:35Hi Jesca We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply12 Jun 2025, 11:35
Official
Hi Jesca We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
J
Jesca's updateReviewer Update
12 Jun 2025, 14:11When will I get my refund
J
Jesca's update12 Jun 2025, 14:11
Reviewer Update
When will I get my refund
Makro's replyOfficial
13 Jun 2025, 10:54Hi Jesca,
We apologies that the refund is taking this long.
Kindly be advised that the refund request it has been escalated.
Refund takes 7-14 working day to reflect.
We apologies that the refund is taking this long.
Kindly be advised that the refund request it has been escalated.
Refund takes 7-14 working day to reflect.
Best regards,
Makro's reply13 Jun 2025, 10:54
Official
Hi Jesca,
We apologies that the refund is taking this long.
Kindly be advised that the refund request it has been escalated.
Refund takes 7-14 working day to reflect.
We apologies that the refund is taking this long.
Kindly be advised that the refund request it has been escalated.
Refund takes 7-14 working day to reflect.
Best regards,
J
Jesca's updateReviewer Update
13 Jun 2025, 12:28I hope to receive it after 7 days
J
Jesca's update13 Jun 2025, 12:28
Reviewer Update
I hope to receive it after 7 days
Makro's replyOfficial
14 Jun 2025, 10:45We will follow up and give you feedback.
Best regards,
Makro's reply14 Jun 2025, 10:45
Official
We will follow up and give you feedback.
Best regards,
J
Jesca's updateReviewer Update
14 Jun 2025, 12:29Okay
J
Jesca's update14 Jun 2025, 12:29
Reviewer Update
Okay
Makro's replyOfficial
16 Jun 2025, 10:37Hi Jesca,
Thank you for reaching out to us.
We will like to advise that the store is in the process of ensuring that your refund is processed.
Once the refund has been refunded to your original payment method we will advise you.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We will like to advise that the store is in the process of ensuring that your refund is processed.
Once the refund has been refunded to your original payment method we will advise you.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply16 Jun 2025, 10:37
Official
Hi Jesca,
Thank you for reaching out to us.
We will like to advise that the store is in the process of ensuring that your refund is processed.
Once the refund has been refunded to your original payment method we will advise you.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We will like to advise that the store is in the process of ensuring that your refund is processed.
Once the refund has been refunded to your original payment method we will advise you.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
J
Jesca's updateReviewer Update
16 Jun 2025, 11:21Why is it taking so long to get back my refund?
J
Jesca's update16 Jun 2025, 11:21
Reviewer Update
Why is it taking so long to get back my refund?
Makro's replyOfficial
16 Jun 2025, 13:03Hi Jesca,
Thank you for reaching out to us.
The store was encountering issues with adding the refund on your order.
The problem is being handled by our tech department.
We will keep you updated as soon as we get feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
The store was encountering issues with adding the refund on your order.
The problem is being handled by our tech department.
We will keep you updated as soon as we get feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply16 Jun 2025, 13:03
Official
Hi Jesca,
Thank you for reaching out to us.
The store was encountering issues with adding the refund on your order.
The problem is being handled by our tech department.
We will keep you updated as soon as we get feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
The store was encountering issues with adding the refund on your order.
The problem is being handled by our tech department.
We will keep you updated as soon as we get feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
J
Jesca's updateReviewer Update
16 Jun 2025, 14:05Okay
J
Jesca's update16 Jun 2025, 14:05
Reviewer Update
Okay
Makro's replyOfficial
19 Jun 2025, 16:02Hi Jesca
Please be advised , we sent another escalation for feedback on your refund.
Kind regards
Hello Peter Team.
Please be advised , we sent another escalation for feedback on your refund.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply19 Jun 2025, 16:02
Official
Hi Jesca
Please be advised , we sent another escalation for feedback on your refund.
Kind regards
Hello Peter Team.
Please be advised , we sent another escalation for feedback on your refund.
Kind regards
Hello Peter Team.
Best regards,
J
Jesca's updateReviewer Update
19 Jun 2025, 20:50Okay
J
Jesca's update19 Jun 2025, 20:50
Reviewer Update
Okay
Makro's replyOfficial
26 Jun 2025, 16:53Hi Jesca
Please be advised if you were contacted.
Kind regards
Hello Peter Team.
Please be advised if you were contacted.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply26 Jun 2025, 16:53
Official
Hi Jesca
Please be advised if you were contacted.
Kind regards
Hello Peter Team.
Please be advised if you were contacted.
Kind regards
Hello Peter Team.
Best regards,
J
Jesca's updateReviewer Update
27 Jun 2025, 06:26Not yet
J
Jesca's update27 Jun 2025, 06:26
Reviewer Update
Not yet
Makro's replyOfficial
27 Jun 2025, 10:31Hi Jesca
We have escalated the query again , as were told that your complaint has been sorted.
Sorry for the inconvenience.
Kind regards
Hello Peter Team.
We have escalated the query again , as were told that your complaint has been sorted.
Sorry for the inconvenience.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply27 Jun 2025, 10:31
Official
Hi Jesca
We have escalated the query again , as were told that your complaint has been sorted.
Sorry for the inconvenience.
Kind regards
Hello Peter Team.
We have escalated the query again , as were told that your complaint has been sorted.
Sorry for the inconvenience.
Kind regards
Hello Peter Team.
Best regards,
J
Jesca's updateReviewer Update
27 Jun 2025, 10:50I still haven't received my refund, why?
J
Jesca's update27 Jun 2025, 10:50
Reviewer Update
I still haven't received my refund, why?
Makro's replyOfficial
27 Jun 2025, 12:32We esacalated to find out why.
Kind regards
Hello Peter Team.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply27 Jun 2025, 12:32
Official
We esacalated to find out why.
Kind regards
Hello Peter Team.
Kind regards
Hello Peter Team.
Best regards,
J
Jesca's updateReviewer Update
27 Jun 2025, 13:08Why I haven't received my refund since you promised me to get it within 7to14 days 😒 ?
J
Jesca's update27 Jun 2025, 13:08
Reviewer Update
Why I haven't received my refund since you promised me to get it within 7to14 days 😒 ?
Makro's replyOfficial
28 Jun 2025, 09:17Hi Jesca
We are not sure to why you have not been refunded yet.
However , we have escalated it again & we are doing our best to have sorted out for you.
Kind regards
Hello Peter Team.
We are not sure to why you have not been refunded yet.
However , we have escalated it again & we are doing our best to have sorted out for you.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply28 Jun 2025, 09:17
Official
Hi Jesca
We are not sure to why you have not been refunded yet.
However , we have escalated it again & we are doing our best to have sorted out for you.
Kind regards
Hello Peter Team.
We are not sure to why you have not been refunded yet.
However , we have escalated it again & we are doing our best to have sorted out for you.
Kind regards
Hello Peter Team.
Best regards,
J
Jesca's updateReviewer Update
29 Jun 2025, 10:06Okay
J
Jesca's update29 Jun 2025, 10:06
Reviewer Update
Okay
Makro's replyOfficial
30 Jun 2025, 12:02Hi Jesca,
We would like to inform you that we are currently awaiting feedback from the responsible team regarding this issue.
Rest assured that we will provide an update as soon as the refund process has been initiated.
Please accept our sincere apologies for the extended duration of this matter. We acknowledge that this has been an ongoing issue.
Kind regards,
Makro Social Media Team
We would like to inform you that we are currently awaiting feedback from the responsible team regarding this issue.
Rest assured that we will provide an update as soon as the refund process has been initiated.
Please accept our sincere apologies for the extended duration of this matter. We acknowledge that this has been an ongoing issue.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply30 Jun 2025, 12:02
Official
Hi Jesca,
We would like to inform you that we are currently awaiting feedback from the responsible team regarding this issue.
Rest assured that we will provide an update as soon as the refund process has been initiated.
Please accept our sincere apologies for the extended duration of this matter. We acknowledge that this has been an ongoing issue.
Kind regards,
Makro Social Media Team
We would like to inform you that we are currently awaiting feedback from the responsible team regarding this issue.
Rest assured that we will provide an update as soon as the refund process has been initiated.
Please accept our sincere apologies for the extended duration of this matter. We acknowledge that this has been an ongoing issue.
Kind regards,
Makro Social Media Team
Best regards,
J
Jesca's updateReviewer Update
02 Jul 2025, 08:25I'm tired of the apologies, it's been long time since I've been waiting for my money, I'm taking this matter to head office now
J
Jesca's update02 Jul 2025, 08:25
Reviewer Update
I'm tired of the apologies, it's been long time since I've been waiting for my money, I'm taking this matter to head office now
Makro's replyOfficial
02 Jul 2025, 10:59Hi Jesca,
Please be assured that we are committed to providing you with an update at the earliest opportunity once we have substantive information to share. Currently, our efforts are focused on diligently urging the team to expedite their assistance.
Kind regards,
Makro SA
Please be assured that we are committed to providing you with an update at the earliest opportunity once we have substantive information to share. Currently, our efforts are focused on diligently urging the team to expedite their assistance.
Kind regards,
Makro SA
Best regards,
Makro's reply02 Jul 2025, 10:59
Official
Hi Jesca,
Please be assured that we are committed to providing you with an update at the earliest opportunity once we have substantive information to share. Currently, our efforts are focused on diligently urging the team to expedite their assistance.
Kind regards,
Makro SA
Please be assured that we are committed to providing you with an update at the earliest opportunity once we have substantive information to share. Currently, our efforts are focused on diligently urging the team to expedite their assistance.
Kind regards,
Makro SA
Best regards,
J
Jesca's updateReviewer Update
02 Jul 2025, 12:30It's been 2 months since I've been waiting for my refund, I don't understand why does it take so long
J
Jesca's update02 Jul 2025, 12:30
Reviewer Update
It's been 2 months since I've been waiting for my refund, I don't understand why does it take so long
Makro's replyOfficial
04 Jul 2025, 10:35Hi Jesca,
Thank you for reaching out to us.
We sincerely apologize for the delay of your refund.
We are awaiting feedback from our finance team with regards to your refund.
We will provide you with feedback as soon as we have received it.
We apoloigze for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We sincerely apologize for the delay of your refund.
We are awaiting feedback from our finance team with regards to your refund.
We will provide you with feedback as soon as we have received it.
We apoloigze for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply04 Jul 2025, 10:35
Official
Hi Jesca,
Thank you for reaching out to us.
We sincerely apologize for the delay of your refund.
We are awaiting feedback from our finance team with regards to your refund.
We will provide you with feedback as soon as we have received it.
We apoloigze for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We sincerely apologize for the delay of your refund.
We are awaiting feedback from our finance team with regards to your refund.
We will provide you with feedback as soon as we have received it.
We apoloigze for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,