I HATE MAKRO

There should be a zero star rating option because I cannot rate their service because there is absolutely none! I ordered bar chairs 13.11.2023, 2 - 5 day delivery I believe, an online only purchase so I could not just go to the store and pick it up myself. After a frustrating 18 days of no feedback unless I call and absolutely no updates these chairs are delivered, I opened the box the following day to make sure it is the right order (all faith in Makro lost) because I only need to use the 06/12/2023 (this probably won't happen now). When we removed the box the 1 leg looked out of place so we removed the plastic to see that they had been forced on top of each other bending the frames of at least 3 so badly that they can cannot stand upright. I mailed Makro on Saturday, it is now past 16:30 on Monday and they have not even acknowledged my mail, I sent them a mail asking them to acknowledge my mail and that also has not been acknowledged. I have logged a return on the app, no feedback has been received. I have called 3 times, 1 call exceeding 30 minutes and still nobody can tell me when I will get the not damaged chairs I paid for 3 weeks ago. On the latest call I was promised mail feedback, it has not been 45 minutes and yes, you guessed it, absolutely no feedback!!!!!