I FEEL ****** BY MAKRO

<p>I bought a phone from Makro on the 12th of January, within 3 months it gave me problems . I took my phone back to the store which it was booked for repairs for 6 weeks. I received a call to come collect the phone it has been fixed. Within 3 hours the phone gave problems and I returned the phone . I met with Mr Johan Welhmann, whom I was told he is the manager. I asked him how would he feel if his phone was repaired two times within 4 months and he said he was not going to be happy, I then asked him for credit because clearly this phone I won't last a year with it. He then booked my phone for the second time with ¨SAME PROBLEM . I received a call on the 20th June , booom!!! I'm told my phone is repaired and ready for collection. I went to the store and told Mr Johan that I am not happy with the phone . He said to me with ATTITUDE , ¨there is nothing I can do I am not a technician I am a manager , I am more than welcome to take this matter to consumer act if I am not happy¨. I have never felt so disrespected as a customer. I insisted that I am not happy with the phone been repaired twice. Karabelo customer care consultant said she did test the phone and it is working . Johan said what he can do is to test the phone to see if its working . They inserted Karabelos sim card again and ask me to answer the phone . They told me its working, Boooom!!! sms from MTN . This is a Vodacom phone how come it receive MTN settings??? does it mean they have tested the Vodacom phone with MTN sim??? then what happens with this phone warranty if they insert wrong sim??? I will not use this phone until I get answers from Makro.</p>