I feel ****med

I ordered something from Makro online and my order was split into different deliveries, one on it never arrived, I’ve been calling Makro every week ever since begging them to deliver, they keep saying the store will get back to me but it seems like a way to just end the conversation for them. I spent more money on calling them than the value of the items. So personally this has been a loss for me, chasing after something that belongs to me, I feel so ****med