I did 2 online orders Order no Mak *** Driver only delivered half my order

I did 2 online orders Order no Mak *** Driver only delivered half my order. He drove off before I could fetch the second box. Logged with Makro, no joy, no refund no feedback . MAK***. Makro delivered half order and said I picked up the 1 item on 1/2/25. I repeatedly asked for proof of this as I did not. No feedback, no refund.