vM
vera M
1 reviews | Active since Sept 2022
14 Aug 2025, 08:08
I bought the stove 29 July 2025 for the stove and hob for hisense, only to find out that only the stove is for delivery and the job for collection and I made a call on the 30 July 2025 to fix the problem I spoke to nomsa at customer service to escalate th
I bought the stove 29 July 2025 for the stove and hob for hisense, only to find out that only the stove is for delivery and the job for collection and I made a call on the 30 July 2025 to fix the problem I spoke to nomsa at customer service to escalate the matter. They called me to make the arrangements for the delivery that was on Friday 8 Aug 2015, then all of a sudden boom they canceled my order without my concern and I'm not disputing that they called me and it was on a Sunday which is church day. I was ecspecting the call Monday to be told that we can't deliver please come collect your hob, I sent emails app emails just for the matter to be fixed but they decided not to care about my complaint.
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vera M's updateReviewer Update
14 Aug 2025, 11:47These is not helping in any way now I can't install the stove because the hob is not there, you didn't they collect the stove too since they called the hob order? I tried to communicate several time this is what I get from the 30 of July till to date, while warone and ntobeko made me a fool of saying there's no stock no reorder because the special is finish, I need the hob that I order please, with the air fryer same thing heppens it didn't even work for long only 2 to 3 month then it's my hob that I order together with the oven. They just know how to cover for their employees mess and you as a customer will sit there and cry for nothing, I was promised that the will deliver on Friday when I recievd the call from them. I wrote an emails till today they haven't reply to me, then they say sorry we will try to do matter which is a lie they won't. What mist I do with that stove now since the brand it's not found anywhere?
vM
vera M's update14 Aug 2025, 11:47
Reviewer Update
These is not helping in any way now I can't install the stove because the hob is not there, you didn't they collect the stove too since they called the hob order? I tried to communicate several time this is what I get from the 30 of July till to date, while warone and ntobeko made me a fool of saying there's no stock no reorder because the special is finish, I need the hob that I order please, with the air fryer same thing heppens it didn't even work for long only 2 to 3 month then it's my hob that I order together with the oven. They just know how to cover for their employees mess and you as a customer will sit there and cry for nothing, I was promised that the will deliver on Friday when I recievd the call from them. I wrote an emails till today they haven't reply to me, then they say sorry we will try to do matter which is a lie they won't. What mist I do with that stove now since the brand it's not found anywhere?