I bought an iPhone XR from Makro (Order No

I bought an iPhone XR from Makro (Order No. OD***). I requested a return on 7 October because the phone was faulty, and it was collected from me on 8 October. Since then, I’ve been calling Makro daily with no positive feedback or refund. It’s been more than two weeks, and I still haven’t received my money or any updates. This is unacceptable and disappointing service — I need my refund processed urgently.