1 reviews | Active since Feb 2013
I am very upset and disappointed
<p>How hard can.it be to add delivery to my online order. The guys at makro centurion have been of zero help. It's been three days and I have still not been helped... I jave been given three different prices for the delivery and when.I questioned that, the guys said he'll check properly with his manager and get back to me, I am still waiting to hear from him. What do I have to do to get my order delivered??? So makro jas my money and my machine... :( </p> <p> </p>
Thank you taking the time to raise your concerns with us.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously. The delays you experienced with the order were understandably dissatisfying.
We sincerely apologize for this and any inconvenience this may have caused. After Investigation was done on your complaint the following came to light.
The order was placed as an collection order which was asked to be changed to an Delivery, and Kagiso was assisting with this process and banking details was email through.
The delivery charge confusion was due to that all online order delivery charged get calculated automatic when you chose delivery online.
After payment was done in store today your order will be delivered before close of business today..
We hope you will visit us again and that you will have a more positive experience.
Regards
Mmule Moropa
Thank you taking the time to raise your concerns with us.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously. The delays you experienced with the order were understandably dissatisfying.
We sincerely apologize for this and any inconvenience this may have caused. After Investigation was done on your complaint the following came to light.
The order was placed as an collection order which was asked to be changed to an Delivery, and Kagiso was assisting with this process and banking details was email through.
The delivery charge confusion was due to that all online order delivery charged get calculated automatic when you chose delivery online.
After payment was done in store today your order will be delivered before close of business today..
We hope you will visit us again and that you will have a more positive experience.
Regards
Mmule Moropa