I am tired and highly annoyed of your Bad service

Firstly Lets look at your hello peter reviews.... 1.3, that is more than enough reason for any customer not wanting to do business with you. I refer to order. #MAK*** and can honestly say your service is worse than SA Home Affairs and more like a living hell. You took money from my account and on your website the payment indicated as failed. I have placed this order on 30 March 2024 and sent PDF proof of payment to your customer service more than 8 times, further to this they keep on promising for resolution in 24 hours but I never, ever, ever hear back from anyone.. Today 2024/04/15 is 16 Days Later (more than 2 weeks) and your finance team has not lifted a single finger to allocate my payment. I have reached out via e-mail/phone calls/chat in over 24 occasions, now and get the same excuses from your Team. Really are you proud if this service? this is a direct reflection on your management Team and how they push towards fist Call resolution. I am sick and tired of wasting my own time to do your JOB and my frustration levels have never been this high as I never had to deal with a more USELESS company in my life. I want you to take my order number, get in contact with your finance Team and get my payment allocated and send my order. It is time that you take action and work on your companies business reputation otherwise just close the online store as it is clearly uselessssss......... What an embarrassment you are!!! I hope your board of directors see this message and feel just as embarrassed as I am to have to tell this SAD, SAD story. And please address your staff. to start doing their jobs.. Please get back to me or at least pay my money back.