I AM SO SORRY I PURCHASED FROM THIS STORE

Makro is the worst people to deal with, since it is my first time buying from them i really expected the best, however, i have spend over R100 on airtime, and have been on the phone since 8am this morning, firstly the phone rings and the most horrible sounds are ringing in my ears, secondly the customer care people whom i have dealt with this morning has not idea how to listen and understand ***, i have been trying to explain that the purchase i did online, i want to go pick it up, i have explained that i will not be home for the next three weeks, they have not even tried to assist, one customer care agents sounded like she had been screaming at the stadium and has not voice, what a shame, Makro Germiston store ***, has tried to be helpful but not 100 percent, i have spent 10 mins waiting on the phone and once again a horrible noise in my ears, once the phone is answered, the line goes dead, Patricia at the store who i asked to assist me has not contacted me and it is after lunch already, I want to cancel my order but now i have to wait for two week to get my money, WHAT A DISAPPOINTMENT, I AM SO SORRY THAT I HAVE PURCHASE AT THIS STORE. PEOPLE ARE *********** AND HAS NOT CUSTOMER CARE SKILLS, I AM NOT SURE IF THEY UNDERSTAND ENGLISH AND WHAT I NEEDED, BUT I CANNOT SPEAK ANOTHER LANGUAGE, I WILL NOT ADVISE ANYONE TO BUY FROM MAKRO, THEY ARE NOT A GOOD PLACE TO DEAL WITH. IT IS NOW 2PM AND MY PROBLEM HAS NOT BEEN SOLVED.