I am so disappointed 😞 I would definitely think twice of buying anything from Makro Strubensvalley again. We bought a Univa 4 plate stove on the 27th of May we had to pay someone to help us with delivery on the next day. We arranged with the person doing

I am so disappointed 😞 I would definitely think twice of buying anything from Makro Strubensvalley again. We bought a Univa 4 plate stove on the 27th of May we had to pay someone to help us with delivery on the next day. We arranged with the person doing our gas installation to please assist us to install on the installation day when stove was staken put of the packaging my husband realized that the grid that needs to be placed over the plates are the same so 1 didn't fit properly. After how many phones calls we managed to speak to a consultant saying it is going to take 3 to 5 working days, to be able to assist us I tried to explain that we can't take stove back it is just the grid that needs to be placed she kept on saying that it will take 3 to 5 working days couldn't accept that because the stove was bought for new tenant that moved in on the 1st of June. I asked to speak to her supervisor and same story 3 to 5 days just to replace grid on the stove. I managed to convince him to assist me on the 2nd of June, he said that he will refer matter to the GM of Makro Strubensvalley. Well still waiting I phone him yesterday still very reluctant to help me, now it is Friday, I guess they showed me that I will wait 3 to 5 working days actually they want to proof a point if they say 3 to 5 working days it will take even longer ... just for a grid to be replaced.