aB
annah B
1 reviews | Active since Feb 2013
19 Jul 2025, 12:03
I am honestly tired of dealing with Makro
I am honestly tired of dealing with Makro. They mess up every order. I have reported them to the ombudsman last year regarding the same issues I'm going through now AGAIN. AT THIS POINT IM THE FOOL FOR EVEN STILL BE SHOPPING AT MAKRO. They customer service is in the gutters! I hate it!
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annah B's updateReviewer Update
28 Jul 2025, 16:1210 days later and Makro is still not interested in resolving my query.
I place an order on the 12th of July for collection. It was after paying I realized my pick up point was in Johannesburg and I am in Pretoria. Since then I have been trying to get makro to cancel my order and process my refund. At this point I think I will be taking this to the ombudsman.
It's funny because when you place an order for pickup, if after a certain period you haven't collected they will automatically cancel and refund but here I am on 28 July and I'm still waiting for a refund or some form of communication. Makro certainly does not care about their customers.
I place an order on the 12th of July for collection. It was after paying I realized my pick up point was in Johannesburg and I am in Pretoria. Since then I have been trying to get makro to cancel my order and process my refund. At this point I think I will be taking this to the ombudsman.
It's funny because when you place an order for pickup, if after a certain period you haven't collected they will automatically cancel and refund but here I am on 28 July and I'm still waiting for a refund or some form of communication. Makro certainly does not care about their customers.
aB
annah B's update28 Jul 2025, 16:12
Reviewer Update
10 days later and Makro is still not interested in resolving my query.
I place an order on the 12th of July for collection. It was after paying I realized my pick up point was in Johannesburg and I am in Pretoria. Since then I have been trying to get makro to cancel my order and process my refund. At this point I think I will be taking this to the ombudsman.
It's funny because when you place an order for pickup, if after a certain period you haven't collected they will automatically cancel and refund but here I am on 28 July and I'm still waiting for a refund or some form of communication. Makro certainly does not care about their customers.
I place an order on the 12th of July for collection. It was after paying I realized my pick up point was in Johannesburg and I am in Pretoria. Since then I have been trying to get makro to cancel my order and process my refund. At this point I think I will be taking this to the ombudsman.
It's funny because when you place an order for pickup, if after a certain period you haven't collected they will automatically cancel and refund but here I am on 28 July and I'm still waiting for a refund or some form of communication. Makro certainly does not care about their customers.