1 reviews | Active since Jul 2013
I AM DEVASTATED with Makros Service!!
I am so disappointed with the service I received from Makro. I purchased 2 products online last week Monday 17th July 2023. I received delivery on the 19th of July of one item being the Defy Washing machine and the 2nd order was canceled by Makro due to no stock.
I received an email requesting my banking details for a refund on the one item to date no refund...
On switching on the Defy washing machine for the first time after work on the 21st I immediately got an error and the spin light stay on as long as the machine is on with the Error 05.
I immediately called Makro the very next day being a Friday and was told it would be sorted in 24 hours and that they do not work weekends.
I obliged and waited. Countless emails later, telephone calls, Whatsapp and Facebook messages and to-date which is the 28 July I HAVE NOT BEEN REFUNDED and NO REPAIRS OR REPLACEMENT OF MY MACHINE.
MY HEART IS REALLY SORE AS A SINGLE MOM WHO WORKS SO HARD I AM SITTING WITH A BRAND NEW MACHINE I CANNOT USE AND IT DOESNT MATTER HOW MANY TIMES I REACH OUT NO ONE HAS EVER EVER CALLED ME NOT SENT ME AN EMAIL OR TEXT ON THE WAY FORWARD!!!
I PAIS CASH FOR THESE ITEMS!
MY HEART IS REALLY BROKEN. I AM VERY VERY 😥
This purchase that should have been a very easy process has cost me more money in addition to my purchase with all the phone calls I've had to make and fuel to visit the actual store.
I've wasted my time with an online purchase. I should have visited the store from the onset😓 I was forced to do my washing by hand this weekend.... This is. disheartening.
This purchase that should have been a very easy process has cost me more money in addition to my purchase with all the phone calls I've had to make and fuel to visit the actual store.
I've wasted my time with an online purchase. I should have visited the store from the onset😓 I was forced to do my washing by hand this weekend.... This is. disheartening.