i am amazed!

after ordering the incorrect item on makro's online store and realizing my moment of 'blondness' I called makro's online support in a huge panic needing to exchange the tumble dryer I had ordered for the washing machine that I wanted. Endrik was very courteous and had the most amazing attitude I have ever encountered over the telephone, he promised that he will exchange the product for me and that I might have to pay the difference which I had no issues with and I was just relieved that I could still get what I wanted. about 2 hours later he called me back stating that my issue was sorted AND that I would get a discount so I wouldn't have to pay the difference PLUS my products would be delivered today!!! thank you to Endrik and the Makro online team, I have been a makro store customers for years but this was the first time using their online facility and I must say that they have an online customer for life!!! thank you makro for being my supplier of choice and for the great service you give your customers! I appreciate that im always kept in the loop with my order because it was through that, that I realized my error!