HP Laptop- Makro

I purchased an HP laptop from Makro . Within two months my LCD screen was damaged. I was held liable; the repair costs to fix the device exceeded the purchase price. Being a student, I was not happy with the repair costs. With months of communication between Makro, the ombudsman, and myself, the resolution was that I had to absorb all costs to repair the laptop. I was not happy with the outcome and was finally in contact with Farzana(Head Office). She went the extra mile. She communicated with the repair center on my behalf and sent me regular updates. Through her intervention, I was able to have a repaired laptop to assist with my studies. Farzana, Makro Head Office, a huge THANK YOU! I am one happy customer.