1 reviews | Active since Mar 2009
HP complaint 2: No action from previous complaint!
22 June at Makro Strubensvalley, after purchasing our groceries, I return to purchase a TV. Whilst paying I specifically told the cashier, Precious Mchunu, to put it through as "12 months budget", she didn't bother confirming it so when I input my pin, then she said it was declined. When I reminded her that I stated "12 months budget" she then put it through and it was approved. After venting to my wife, she notified the cashier that if there is a dishounor fee that we would escalate it. I just checked my banking app, low and behold, I've been charged a fee and now my credit profile with my bank will be negatively affected. I demand an apology and expect some form of compensation as this could cause future issues with my banking applications.
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received from our Strubensvalley store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will re-escalate this to the store's General manager in order for his to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received from our Strubensvalley store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will re-escalate this to the store's General manager in order for his to get to the bottom of this.
Kind regards
Makro Hellopeter Team