How To Chase a Loyal Customer Away.

I placed an order with Makro on 17th September 2022 using their online ordering platform. Delivery was to be within 2 to 5 days. I paid in full and order was confirmed by Makro. They confirmed order was handed to courier before end of September. More than a month has passed and I have not received my paid for order. Neither Makro nor their courier has reached out to me at any time. I have phoned the Makro call centre 7 times since 30 Sep (approx 1 hour and 9 minutes) to find out where my order is. The call centre agents stated that courier said they tried to deliver and they could not get hold of me. I confirmed my address and mobile number as correct with call centre. I have a full time **** and my wife works from home. The courier has never tried to deliver and never contacted me. The call centre agents have promised to escalate the matter - yet nothing happens. What a joke. What an absolute **** poor customer service from Makro. I have been a loyal customer of Makro's for many years since they opened. I cannot however accept such abusive treatment and will be forced to spend my money elsewhere. My final follow up call to Makro will be to cancel the order and get my money back. I don't earn enough to finance Makro cash flow for over a month. Very dissapointed ex Makro client. #goodjobmakro