How is your onlie service still an option???

Good day!

I am still shocked at the level of service received from Makro.

So, since my complaint ref 425830 no one has bothered to get back to be and explain or apologies for what is happening or what the process going forward is going to be.

But I have received a call from a gentleman by the name of Martin on Saturday morning around 10am stating that they will be delivering my package ordered. I was at that time pleasantly surprised. I said he must phone me when they are on the way. He stated that they only need to load the item and then they will deliver it.

I waited the whole day!! By 14:00 I tried to phone the number he phoned me from, no answer. I phoned Strubens Valley direct, they put me through to his line and after 15 minutes on hold I finally gave up. Needless to say there was no delivery done!!

The following day I received a call from another gentleman at exactly 11:42 as per my phones records and he asking me if I received my delivery??? I was livid! He said he will find out and get back to me on what is going on. Guess what, at 14:48 I received a call from number *** stating that he is at my gate, with my delivery! I WAS NOT HOME BECAUSE NO ONE PHONED AND SAID THEY ARE SENDING MY DELIVERY TODAY!!!!

Since then no one has called or explained what the hell is going on! AND I STILL DO NOT HAVE MY ITEM BAUGHT ON LINE on the 29th of November!!