How can it take 2 weeks for a TV and an office chair to be ready for collection?

Item: Makro
Rating: 1
Author: Meran W

When I placed my order online (for collection), the "collect" option said 2-5 days to be ready for collection, and both items were in stock. This timeline in itself seemed excessive, but I decided to wait to avoid the COVID queues. Now 4 days later I check and it says 10-14 days!!! To collect??? How hard is it to walk over to the TV section, collect the unit and walk back again? 30 mins, tops! Even if you stop for a chat along the way. I will NEVER use the collect option again. How do I know that the items I ordered and paid for will even still be in stock in 10 days???

Helpful (0)

Replies (1)

Makro's replyOfficial

22 May 2020, 14:40

Good day Meran,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply22 May 2020, 14:40

Official