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Phiwa M

1 reviews | Active since Jan 2019

28 Jan 2021, 15:48

Horrifying Service

Pathetic service @Makro_SA - they have both my goods and money - no delivery. Bought an air conditioner online on the 10th December 2020, estimated delivery being 40 days, to date, not even a courtesy email or call has been received. Makro should be ashamed of such service!! I was told my order will be actioned at Cornubia as it's closer branch to destination. Numerous phone calls made to Cornubia and emails, no response to date.

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Replies (2)
Makro
Makro's reply28 Jan 2021, 15:53
Official
Good day Phiwa,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
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Phiwa M's update29 Jan 2021, 12:29
Reviewer Update
Your response doesn't make sence to me because as I said, I purchased online in the 10th December 2020 - to date no delivery we are on day 50!!!!!