HORRIFYING ONLINE SERVICE!! No care during lockdown!!!

I shop at Makro every month for my family and because of the lockdown I couldn't travel and therefore thought purchasing online would be easy especially during these trying times.

But. If I knew I would have to wait for more than 7 days for an online delivery during these trying times I would NEVER have ordered online. No response to emails and the call centre told my husband Sunday morning someone would contact me no one did. When I ask to cancel my order it's done SWIFTLY yet the progress of my order was not even looked into then I am told I must wait 2-7 days for my refund. I must wait 2 weeks for essential items. 7 days for order to not arrive then another 7 days for a refund

Makro this is beyond disappointing this is NO way to treat customers.

Please issue a refund immediately. I can't be left buying things which I have already paid for.

I am extremely disappointed Makro. Makro clearly DOESNOT care about people during lockdown .

Online order #MAK***