Horrific service without solutions.

On 15 July 2024 I bought an AEG stove, 5 gas burners elektic stove. Wrong item was delivered. It was returned to store. I asked for a swop ( not refund) they did not adhere to my request. They refunded the amount into a credit card that in the meanwhile had to be stopped due to ***** transactions ( not from Makro) I phoned about 10 times and speak to as many people as that. Everytime for about an hour. I sent emails ( also with new B a kings details for the refund) and got automated responses, with still no solution. I have been without a stove now for 3 weeks. No money, no stove, no customer service. I am beyond frustration. I will certainly in future spend my money elsewhere.