Horrific service from Makro

Never order from Makro Online. I ordered a coffee table on the 12th of Jan which arrived on the 21st. First off, the delivery guys made me carry it up the stairs myself. I opened it only to find out that the board is damaged. I called to log a return and they advised that will be picked up in 2 to 4 working days. 2 weeks went by and nothing. I called and they told me they’re escalating and someone will come fetch it. Another 2 weeks and nothing. I called every week until they told me in Feb that the return got cancelled but no one could tell me why. Don’t get me started on the customer care department. I had one guy tell me I sound cute, calling me darling when I was trying get my issue resolved. He even told me I should speak to their 3rd party supplier. I eventually went to a makro store but refused to take the item but logged another return for me. Only when I called last week Friday for an update they said it will be fetched the next day. It is now Monday and I’m still sitting with item. I called again today and they told me the return got cancelled AGAIN. And yet again no one can tell me why. And the fact that I still have to wait 2 weeks for a refund once they decide they want to come fetch it is beyond ridiculous. I am furious at the lack of urgency or helpfulness from makro, their suppliers and their customer service. I am absolutely horrified and I will not be ordering from them again.