horrific service

i palced an order online on 26 February. the order had to be split as 1 item was from an external supplier. i made this purchase early enough to receive it for my daughters 16th birthday. i received the first part of my order and was left to wait for the other. when i realised i still had not received it on 06/03/2024, i sent an email requesting an update. suddenly on 06/03 (my daughtes birthday) i receive an email notifying me my order is now cancelled. take note on 05/03 on the website under track my order it showed 26th order placed, 27th order packed. that was the last update on tracker. only when i query is this now canelled and then i receive an email advising of the cancellation and ,y refund will take up to TEN days. ive called twice now 06/03 and 08/03) and still without a resoltuion. I am left without my refund, and my daughter without the very specific item from her gift wishlist for her 16th birthday.

i want my F'n money and i will not wait longer. why the F must i call you and chase you for my money when every serivce failure was on your end Makro.

I. WANT. MY. MONEY