1 reviews | Active since Jul 2010
Horrific Service and empty promises
Online order #MAK*** I want to express my deepest dismay with Makro Strubensvalley. I have escalated this issue COUNTLESS times and still no joy. All I get is excuses. I firstly did understand, but now, this is beyond poor service. Let me go through this again. I please my order on the 10th of April and the call centre confirmed it would take 2-5 days delivery. I would not have ordered anything online if I was not desperate! Makro's service is APPALLING! 14 days later and I still have not received my essentials order. I think cancelling my order would be best right now because clearly I'm not a valued customer. Last week a lady from Makro called to apologise and told me they would deliver this week. I waited. Yesterday I sent a complaint to Makro's email and again, they apologized and I was told they would deliver today. See Below. Ashleigh Panday (Makro) Apr 23, 16:13 SAST Good day Matshepo, Trust you are well. Apologies for the delay in response and inconvenience caused. Kindly be advised that delivery has been scheduled for tomorrow 24/04/2020. Once again, we do apologize for the inconvenience caused throughout your online journey with us.
The day has come and gone, and my order, NOTHING. When I check on the Makro portal it still says the order packed. Makro is a true let down especially in the current situation we are in.
I had to go to another store and spend more money, unnecessarily :'( So much inconvenience caused, I really hope Makro will recompense me somehow, as it has took food out of people's mouths. Literally!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
I am truly unhappy with how all this was handled.
I got ZERO help from anyone at Makro, and ended up traveling to the store to actually collect it. To find that the (Marcel - Lindor) )courier had **** to when they advised the order was with the couriers. I was assisted by Endrick from Marko Strubensvalley, who went and got the order for me. However, items were still missing.
Nobody bothered to try to communicate with me to inform me of this because I would have told them to substitute.
I made all communications with Makro and nobody knew what they were doing.
May I please ask that we are compensated for all this inconvenience, inefficiency, and ********** customer service.
Especially as a customer who is forever buying at Makro. I am truly disappointed.
I am truly unhappy with how all this was handled.
I got ZERO help from anyone at Makro, and ended up traveling to the store to actually collect it. To find that the (Marcel - Lindor) )courier had **** to when they advised the order was with the couriers. I was assisted by Endrick from Marko Strubensvalley, who went and got the order for me. However, items were still missing.
Nobody bothered to try to communicate with me to inform me of this because I would have told them to substitute.
I made all communications with Makro and nobody knew what they were doing.
May I please ask that we are compensated for all this inconvenience, inefficiency, and ********** customer service.
Especially as a customer who is forever buying at Makro. I am truly disappointed.