Horrific service and communication

I ordered a product online for next day collection. My payment went through and NEVER HEARD FROM THEM until I had to contact them!!!! I have up to now made about 10 calls and still don't have any resolution. Eventually someone told me that they are actually out of stock. It wasn't mentioned on the site when I ordered nor communicated via sms or email or call. The call centre agents takes yiur call and ask you a question just NOT TO ANSWER your question. The first one asked me for instance, was the order for delivery or collection. My answer to her was FOR COLLECTION. Her response.....delivery takes between 2 - 5 working days!!!! How pathetic has their service levels dropped to???? If you need a product from them, rather visit the shop to save your own sanity