1 reviews | Active since Dec 2017
Horrific Online Service
Really abysmal online service. Ordered 2 items and both had issues. The first clearly didn't match the product description and came in the wrong colour. The second claimed to be in stock and for delivery in 3 - 5 days, however, all that was delivered in that time was a note claiming that it is now on backorder, so an absolutely brilliant way on ensuring that the so called 'delivery date' was met. I emailed them upon receiving the package but received absolutely no response. This is all of course additional to the rather rude emails I received after their glitchy website processed my payment, claimed it had been finalized and then crashed with me receiving no transaction notifications. This happened twice, each with a different payment option until I finally got 'lucky'. I would suggest anyone looking for tech products go directly to FirstShop who Makro rather ***********ly order from and get the stuff directly. They respond quickly and deliver, bringing Makro into the picture just causes problems.
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
