Horrific Customer Service and Lying to Consumers!!!

If I could give 0 or negative stars, I would! I have never experienced service this atrocious!

I bought a TV and soundbar from Makro online, when the TV arrived we noticed it had LED bleed immediately. We started trying to get a replacement or a refund and every time Makro had some or other reason or issue to assist us. Once the soundbar arrived and we took it out of the box we noticed the soundbar was already dented. We logged a return for that as well, they picked up the soundbar but not the TV. The TV has been standing in our living room in its box for 2 weeks waiting to be picked up as they told us we cannot return it to the store it came from ourselves. Now they are telling us they are not going to pick up the TV but send a technician out, yet no one has contacted us to do so.

This store should be closed DOWN!