Horrific Customer Service

Hi there So on the 27th of October I purchased and paid for a oven at Makro via the online shopping channel.The store was the one in PE. So according to the website it says 2 to 7 working days for delivery makes no mention of extended delivery due to Covid or anything so I expect that delivery would take place during those days. I have had such pathetic service from Makro its actually quite sad.The worst part was that Richard at the customer care call center promised me I would have my oven delivered today, due to the fact that I have been waiting a while. I explained my situation to him and he apologized for the inconvenience caused. I even got a reference for my call. When I followed up today thrice on my order all I got was sorry for the inconvenience this caused. I am so upset and disgusted that, this is all Makro can say. I cannot believe that no-one returned my call, no one got back to me and everytime I called that customer call centre or chatted with the online chat they just said we will have to escalate the issue and sorry for the inconvenience caused. I dont want a refund all I want is my oven. I CANT BELIEVE that a store like Makro can give a person such I dont care service. I WAS PROMISED ON A CALL THAT WAS RECORDED, AND I DID NOT GET MY OVEN. Today is day 8 they apparantly dont deliver on a weekend. By Tuesday next week it will be 2 weeks. I had to spend so much money calling them and following up with them in the week. I am actually so disgusted with service that I got for my first time online purchase. I dont even know what to do or when I will ever receive my oven. I am so upset and sadden by this unacceptable customer service from Makro.I am so tired of wasting my airtime and calling and calling and getting no where.

It's really quite sad that I received such horrific customer service.