1 reviews | Active since May 2021
Horrific customer care Makro and KIC
I just wanted to share my experience with Makro Montague gardens. I purchased a KIC fridge in September 2019 with a 5 year warranty. This fridge has been nothing but trouble. Not only is the fridge falling a part (plastic drawers and shelves cracking and breaking), but now the compressor has is giving out. This compressor makes loud metallic banging sounds and the fridge is not cooling down like it should. KIC wants to repair the faulty compressor. However, I am not okay with the faulty compressor being repaired, just so it can break out of warranty and I am left with a fridge that does not work. All I want is a refund so that I can purchase a better fridge, because this KIC fridge is an inferior product and I am extremely unhappy with it. I just expected better service from both KIC and Makro Montague Gardens. Please do not purchase a KIC fridge or purchase anything from Makro, because customer service is terrible and you will just be wasting your money. In the eyes of KIC and Makro Montague Gardens, the customer is never right. I am shocked with the service I have received.
Thank you for your response. When can I expect to hear back? I am extremely frustrated and if this is not resolved soon, I will be filing a formal complaint with CGSO. I am extremely disappointed in the lack of concern Makro has shown in an inferior product that they have sold me. A fridge should not be breaking after 1.5 years. This is unacceptable. The manager at your Montague branch has made it very clear that Makro is not concerned in providing good service and has washed their hands after 6 months. I really do hope this can call be rectified in the correct manner soon.
Kind regards
Ashley Williams-King
Thank you for your response. When can I expect to hear back? I am extremely frustrated and if this is not resolved soon, I will be filing a formal complaint with CGSO. I am extremely disappointed in the lack of concern Makro has shown in an inferior product that they have sold me. A fridge should not be breaking after 1.5 years. This is unacceptable. The manager at your Montague branch has made it very clear that Makro is not concerned in providing good service and has washed their hands after 6 months. I really do hope this can call be rectified in the correct manner soon.
Kind regards
Ashley Williams-King