Horrid Service Makro New Market

It is with utter frustration and disgust that I write this review. Since yesterday we were given the run around by Makro New Market! They don't notify anyone that the system is offline. Instead we shopped and get to the cashier and get told they offline. But they insist to scan the items, process to get decline with "duplicate transaction". The cashier refuses to give us the slip so we take a photo. The manager Vusi then tells us to wait it'll be on in a bit. Eventually we leave only to get a message the amount deducted and thank for shopping at Makro. So we return this morning and they claim to be online and we ask for them to check and they all laugh like we are idiots. So we shop again and when we get to the desk 10 minutes later they offline again. So we speak to Vusi again. As unhelpful ad he is rolls his eyes and shrugs his shoulders. Then refers us to customer service. Thinking the arrogance is over we get to the counter where Lindiwe is. She says go to the other counter who is helping someone already. She the proceeds to help the couple behind us. So I ask her name she gives it to me then laughs and says something in a language I didn't understand. Maybe I wasn't the right race to help. Because that has become the norm like all non-white people didn't suffer in apartheid we must get treated like **** from kids who didn't even experience it with us. So we leave the other counter who can't help and she sits and gives me dirty looks while talking about me to the couple she helped instead of us. So I reported the matter to management. Eventually I was referred to Uriel who had some sense to listen to our frustration and tried to help. In all the time Lindiwe is talking about me to her colleagues and giving me dirty looks. I'm so tired and frustrated at the lack of service, professional and basic respect.