Horrid Customer Service and Selling purchased goods!

<p>I purchased a dishwasher and washing machine from Makro on the 25 November 2016. I chose to use their online service which in retrospect was the worst idea possible. To date 5 December 2016 I have still not received my order and the only feedback I received was when I called in repeatedly to find out what was happening. I first spoke to Daylon Abrahams, 27 November 2016, in finance and customer care who confirmed that payment was received, the order was processed and I should expect in in two to three working days. I waited and received no feedback or information and of course, NO DELIVERY. I then called again on 29 November 2016 and spoke to an Abigail Jackson. She confirmed that the branch that was supposed to delivery my goods had SOLD MY order and were now out of stock (Woodmead Branch) and the order had to be transferred to another branch that had stock. Again it was confirmed that two to three working days and I would receive my order. An email was sent to online support as well as Abigail Jackson confirming delivery of my goods 2 December 2016. On Friday I receive a text from Makro saying my order is taking a little longer than expected. I call the customer service line again 5 December 2016 (spoke to Zanele) to find out where my order is and I am told that it has been transferred to Alberton for delivery! This is now beyond ridiculous, ten days and I still have not received my order. Makro was very happy to take money and I have to constantly follow up because they sold the items that I had purchased. Am I expected to sit back and accept this poor service and utter lack of care? I expect to be contacted to rectify this situation as soon as possible.</p> <p>I have given 1 star are zero is not available!</p>