NS
Nicole S
1 reviews | Active since Jun 2026
04 Jun 2026, 14:10
HORRIC SERVICE- MISSED DELIVERY - CHAOS
I wish I could rate Makro 0 stars. Their service has been horrific, to say the least.
I placed an order on Sunday afternoon and requested a cancellation first thing Monday morning. Today is Thursday, and after numerous phone calls, emails, being placed on hold for more than 20 minutes at a time, having calls dropped, and then being transferred between multiple agents while having to explain the entire situation over and over again, I am still left without assistance or a resolution.
To make matters worse, I placed another order with Makro on Tuesday to the value of over R4,000+. My promised delivery date was today, but to no surprise, my order has not been delivered and is not even out for delivery yet. When I called again, I was unable to get any clear feedback as to when it would be delivered.
Makro has completely lost my business. I will never purchase from them again, and I certainly will not recommend them to anyone. If anyone asks about my experience, I will be sure to share just how disappointing and frustrating their service has been.
Extremely poor customer service and a complete lack of communication.
Helpful (0)
Replies (2)0
Replies (2)NS
Nicole S's updateReviewer Update
07 Jun 2026, 01:10After exactly one week, my order still has not been cancelled, and I am still waiting for my refund.
Despite countless phone calls, emails, being placed on hold for extended periods, having calls dropped, and being transferred between multiple agents, I have received no resolution with regards to my cancellation and refund. If I don't contact Makro myself, I receive no communication whatsoever.
What makes this even more frustrating is that Makro repeatedly promises to "follow up" and "revert back soon," yet nothing happens. Customers are left chasing answers while their money remains tied up and their concerns are ignored.
I stand by my original review. I strongly advise consumers to avoid Makro's online shopping service. The service levels are unacceptable, communication is virtually non-existent, and the customer service experience has been one of the worst I have ever encountered.Makro needs to properly train its staff and improve its online operations before continuing to promote online shopping as a reliable service. Customers should not have to spend days or weeks fighting for basic assistance, updates, cancellations, or refunds.
Supporting Makro's online service comes with significant risk, and based on my experience, I REFUSE to recommend it to anyone.I am extremely disappointed and disgusted by the level of service I have received.
Despite countless phone calls, emails, being placed on hold for extended periods, having calls dropped, and being transferred between multiple agents, I have received no resolution with regards to my cancellation and refund. If I don't contact Makro myself, I receive no communication whatsoever.
What makes this even more frustrating is that Makro repeatedly promises to "follow up" and "revert back soon," yet nothing happens. Customers are left chasing answers while their money remains tied up and their concerns are ignored.
I stand by my original review. I strongly advise consumers to avoid Makro's online shopping service. The service levels are unacceptable, communication is virtually non-existent, and the customer service experience has been one of the worst I have ever encountered.Makro needs to properly train its staff and improve its online operations before continuing to promote online shopping as a reliable service. Customers should not have to spend days or weeks fighting for basic assistance, updates, cancellations, or refunds.
Supporting Makro's online service comes with significant risk, and based on my experience, I REFUSE to recommend it to anyone.I am extremely disappointed and disgusted by the level of service I have received.
NS
Nicole S's update07 Jun 2026, 01:10
Reviewer Update
After exactly one week, my order still has not been cancelled, and I am still waiting for my refund.
Despite countless phone calls, emails, being placed on hold for extended periods, having calls dropped, and being transferred between multiple agents, I have received no resolution with regards to my cancellation and refund. If I don't contact Makro myself, I receive no communication whatsoever.
What makes this even more frustrating is that Makro repeatedly promises to "follow up" and "revert back soon," yet nothing happens. Customers are left chasing answers while their money remains tied up and their concerns are ignored.
I stand by my original review. I strongly advise consumers to avoid Makro's online shopping service. The service levels are unacceptable, communication is virtually non-existent, and the customer service experience has been one of the worst I have ever encountered.Makro needs to properly train its staff and improve its online operations before continuing to promote online shopping as a reliable service. Customers should not have to spend days or weeks fighting for basic assistance, updates, cancellations, or refunds.
Supporting Makro's online service comes with significant risk, and based on my experience, I REFUSE to recommend it to anyone.I am extremely disappointed and disgusted by the level of service I have received.
Despite countless phone calls, emails, being placed on hold for extended periods, having calls dropped, and being transferred between multiple agents, I have received no resolution with regards to my cancellation and refund. If I don't contact Makro myself, I receive no communication whatsoever.
What makes this even more frustrating is that Makro repeatedly promises to "follow up" and "revert back soon," yet nothing happens. Customers are left chasing answers while their money remains tied up and their concerns are ignored.
I stand by my original review. I strongly advise consumers to avoid Makro's online shopping service. The service levels are unacceptable, communication is virtually non-existent, and the customer service experience has been one of the worst I have ever encountered.Makro needs to properly train its staff and improve its online operations before continuing to promote online shopping as a reliable service. Customers should not have to spend days or weeks fighting for basic assistance, updates, cancellations, or refunds.
Supporting Makro's online service comes with significant risk, and based on my experience, I REFUSE to recommend it to anyone.I am extremely disappointed and disgusted by the level of service I have received.
NS
Nicole S's updateReviewer Update
08 Jun 2026, 13:20 Hi Makro,
This response is extremely concerning, as it completely ignores the facts that I have raised from the beginning.
As stated in my initial email, telephone call, and HelloPeter review, I requested that this order be cancelled before it was even dispatched. Had this request been actioned timeously, none of this would have been necessary.I am now being advised that my return does not qualify, despite the fact that I attempted to cancel the order before it left your warehouse. The only reason this matter has escalated to this point is due to the lack of urgency, communication, and responsiveness from Makro's side.
To date, I am still waiting for clear feedback and a resolution. How long is a customer expected to wait for a simple cancellation and refund request to be processed? This has been ongoing for an unreasonable amount of time, and the level of service I have experienced is honestly astounding.I cannot understand how a cancellation requested before dispatch can turn into more than a week of follow-ups, conflicting information, and no resolution. Every response simply states that you are "following up" while no meaningful progress is made.My frustration is the complete lack of accountability and customer service throughout this entire experience.
I expect immediate feedback and a definitive resolution to this matter before close of business today!
This response is extremely concerning, as it completely ignores the facts that I have raised from the beginning.
As stated in my initial email, telephone call, and HelloPeter review, I requested that this order be cancelled before it was even dispatched. Had this request been actioned timeously, none of this would have been necessary.I am now being advised that my return does not qualify, despite the fact that I attempted to cancel the order before it left your warehouse. The only reason this matter has escalated to this point is due to the lack of urgency, communication, and responsiveness from Makro's side.
To date, I am still waiting for clear feedback and a resolution. How long is a customer expected to wait for a simple cancellation and refund request to be processed? This has been ongoing for an unreasonable amount of time, and the level of service I have experienced is honestly astounding.I cannot understand how a cancellation requested before dispatch can turn into more than a week of follow-ups, conflicting information, and no resolution. Every response simply states that you are "following up" while no meaningful progress is made.My frustration is the complete lack of accountability and customer service throughout this entire experience.
I expect immediate feedback and a definitive resolution to this matter before close of business today!
NS
Nicole S's update08 Jun 2026, 13:20
Reviewer Update
Hi Makro,
This response is extremely concerning, as it completely ignores the facts that I have raised from the beginning.
As stated in my initial email, telephone call, and HelloPeter review, I requested that this order be cancelled before it was even dispatched. Had this request been actioned timeously, none of this would have been necessary.I am now being advised that my return does not qualify, despite the fact that I attempted to cancel the order before it left your warehouse. The only reason this matter has escalated to this point is due to the lack of urgency, communication, and responsiveness from Makro's side.
To date, I am still waiting for clear feedback and a resolution. How long is a customer expected to wait for a simple cancellation and refund request to be processed? This has been ongoing for an unreasonable amount of time, and the level of service I have experienced is honestly astounding.I cannot understand how a cancellation requested before dispatch can turn into more than a week of follow-ups, conflicting information, and no resolution. Every response simply states that you are "following up" while no meaningful progress is made.My frustration is the complete lack of accountability and customer service throughout this entire experience.
I expect immediate feedback and a definitive resolution to this matter before close of business today!
This response is extremely concerning, as it completely ignores the facts that I have raised from the beginning.
As stated in my initial email, telephone call, and HelloPeter review, I requested that this order be cancelled before it was even dispatched. Had this request been actioned timeously, none of this would have been necessary.I am now being advised that my return does not qualify, despite the fact that I attempted to cancel the order before it left your warehouse. The only reason this matter has escalated to this point is due to the lack of urgency, communication, and responsiveness from Makro's side.
To date, I am still waiting for clear feedback and a resolution. How long is a customer expected to wait for a simple cancellation and refund request to be processed? This has been ongoing for an unreasonable amount of time, and the level of service I have experienced is honestly astounding.I cannot understand how a cancellation requested before dispatch can turn into more than a week of follow-ups, conflicting information, and no resolution. Every response simply states that you are "following up" while no meaningful progress is made.My frustration is the complete lack of accountability and customer service throughout this entire experience.
I expect immediate feedback and a definitive resolution to this matter before close of business today!