Horrible services - Return Department

Item: Makro
Rating: 1
Author: Veronique G

i bought a breakfast pack october 2019 - not even 10 months my toaster and kettle is working, i have returned this on the 21 June - until today i havent received any feedback - i keep calling the client services team says i should call the store when you call the store they transfer your call to return department and no 1 answers.

this is really frustrating, this is a new item i am not sure why they didnt just replace my iteams - i am now inconvienced to boil water on the stove for tea or coffee,

im really frustrated

Helpful (0)

Replies (1)

Makro's replyOfficial

31 Jul 2020, 12:21

Good day Veronique,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply31 Jul 2020, 12:21

Official