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cK
celeste K

1 reviews | Active since Sept 2016

14 Oct 2020, 12:32

Horrible Services from Marko

giving horrible services - my TV gave me problems return the TV to Marko Centurion it was send in for repairs it was fixed on the 5th already kept on calling they advised me that the TV is still with the repairing being assessed when I have phoned the assessment Centre the TV has been fixed already and now that I am calling they not answering National call center keeps on ringing no answer. And then drop the calls. they just don't care no customer service from Marko. Will never support their business again. !!!!!!!!!!

0
Replies (3)
Makro
Makro's reply14 Oct 2020, 13:31
Official
Good day Annelize,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,

cK
celeste K's update14 Oct 2020, 13:38
Reviewer Update
Good day,

All i wanted sorted is my TV to be collected from the Hisense so that i can collect my TV as it has been fixed on the 5th i do not wat to wait anther 2 days i want to get my tv asap!!
cK
celeste K's update04 Nov 2020, 08:51
Reviewer Update
So i got my TV back after a lot of fighting 2 weeks down the line there my TV goes again!!! Marko I need you to call me asap!!! to get this sorted or provide me with a number where i would be able to speak with someone who would be able to assist me with this TV proper repairs has not been done!!!! I am refusing for the TV to be repaired again need either a new TV or voucher to buy a new TV --- urgent response will be appreciated !!