Horrible service!!! Unprofessional

I bought a fridge online on the 28th November, on the 2nd of December I got a call from Makro Cape gate that my fridge is out for delivery and will be delivered on the 4th , I stayed home to ensure that I am at home when it does, on the 4th, no delivery, 5th I stayed home, no delivery, Friday at 10am , got a call from Makro that the Fridge is on the way, went home and by 6pm , I haven't received it, called the store manager who said shes sending emails to all delivery department to inquire and she will contact me back , till to this date, I havent heard from her. Its the 9th today and still no sigh of my fridge