Horrible service of Makro

I have to complain after all the complaints i just read from other dissatisfied customers. I purchased a AZER laptop late November 2020, it stopped working properly, and handed it in at Makro Bloemfontein on 25 May 2021. 1st July 2021 i made telephonical contact with Bloemfontein Makro. I was told they will phone me back within an hour. A hour came and pass, i phoned again, and they divert my call, keep me waiting never to answer or cut me off. I phone again spoke to Repair Manager - Me. Carrabello and Sonja (if this is not **** names???) at Repairs Department. Both told me they will phone me back. They did not phone, I phoned and AGAIN they cut me off. I phoned their head office Makro National. According to Makro National my Assessment noted for repair of laptop (which are under warranty) with repair nr ***, was irreparably. I asked Makro National, why did Makro Bloemfontein not inform me, why did they not phone me. Makro National could not give me an answer. For me as a customer It is 6 WEEKS LATER counting from 25 May 2021. Were is my laptop Makro??? It is an expensive purchase !!!!!!!!!! Makro this is horrable service. I need my laptop. Does AZER SOUTH AFRICA now this??? Makro National made an URGENT enquiry in my name as customer. I ask them to phone me back to give me feedback.... They send me an email they are attending to my query, only late afternoon. 2nd July 2021 at 13:00 i phoned National Makro again. No news. I send a email again, same answer, they are attending to my query. Can some please assist. This is anURGENT MATTER