horrible service - not impressed

always been happy with makro, untill today bought a garmen dash cam from the cape gate store, it worked for approx 4 days, but because we live far from any makro store i couldnt just take it back untill today. they then tell me they cant swap it out but must send it away but they cant tell me when itll come back their answer next year sometime. i asked a manager if they cant just swap it out for me as we live far and for me to come back again when they decide to have it ready will cost me again in fuel and by that time i might have well just bought a new one as it would have cost me tha]e same in fuel. so her rude answer was that is our policy and thats that. not even willing to make a consideration to try to help me out in any way. well the money i was going to spend there i have now gone somwhere else and in future will go else where aswell. they have always swapped out defective items even a light fitting that stopped working after 11 months was swapped no problems so i dont understand their issue now.