Horrible service Makro/Hisense

I bought a Hisense Washing machine at Makro Polokwane 2019 with a 5 year guarantee. Early 2022 the machine started to give problems and Makro send out their technician to repair it. Makro told me that their Hisense rep will attend the matter between Hisense personnel. About 2 to 3 weeks later only it was fixed at my residence, only for about 2 month later to return to Makro with the same problem. Everytime it is on my own expense to find alternative ways to get washing done! After the 3rd time they said should the problem occurs again, they must replace my machine. Now for the 4th time, Makro said Hisense will have to repair it again. This time it will take longer than previous times! Hisense now says that the have to try to repair again. Now I have to wait again about 2 weeks for someone of Hisense to attend. I want a new machine, based on valid reasons, but kept being denied a new machine from Hisense. Makro does not take responsibility for the products sold on their floor! Outsourcing it to the supplier, and even their service is non existent. This is totally unacceptable since I had to pay the machine in full BEFORE getting the product and now they don't care about customer service at all! I will NEVER EVER AGAIN recommend Makro Polokwane or Hisense to anyone ever. This is pathetic service.