NM
Nthabiseng M
1 reviews | Active since Oct 2011
16 Sept 2025, 08:38
Horrible Service - Makro Online (Carnival - Brakpan)
Horrible Service Once again from Makro Carnival for my online order. I have concluded that I will no longer purchase via the online system because you keep referring my order to the *********** branch (Carnival - Brakpan). My order was short supp****, I have sent several mails but still nothing gets done except for the call center calling me and telling me they are on it and then disappear. I ordered 5 x 4kg Omo washing powder but I only received 4 packs.
Few months ago my order was lost, I had to fight tooth and nail to get it resolved. This is really getting out of hand and creating an annoyance.
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Replies (2)NM
Nthabiseng M's updateReviewer Update
16 Sept 2025, 14:36Hi. I see someone was trying to call me and I could not answer. I called back but the agent kept me waiting until the line got cut.
kindly resolve this matter urgently as I have been following up but no resolution has come through since 22 August 2025.
kindly resolve this matter urgently as I have been following up but no resolution has come through since 22 August 2025.
NM
Nthabiseng M's update16 Sept 2025, 14:36
Reviewer Update
Hi. I see someone was trying to call me and I could not answer. I called back but the agent kept me waiting until the line got cut.
kindly resolve this matter urgently as I have been following up but no resolution has come through since 22 August 2025.
kindly resolve this matter urgently as I have been following up but no resolution has come through since 22 August 2025.
NM
Nthabiseng M's updateReviewer Update
27 Sept 2025, 14:21I lack words to describe the horrifying experience I am going through with Makro Words fail me The empty promises and the lack of feedback I have never in my life met an organization that is so disorganised I repeat this is HORRIFIC. A month later and still this query is not sorted. Neumerous empty promises are so tiring. My airtime that I use to call the store because the contact center is useless. I am utterly disgusted to say the least...
NM
Nthabiseng M's update27 Sept 2025, 14:21
Reviewer Update
I lack words to describe the horrifying experience I am going through with Makro Words fail me The empty promises and the lack of feedback I have never in my life met an organization that is so disorganised I repeat this is HORRIFIC. A month later and still this query is not sorted. Neumerous empty promises are so tiring. My airtime that I use to call the store because the contact center is useless. I am utterly disgusted to say the least...