Horrible service: Makro online!

I placed an online order for almost R10 000 on 17 March. The system stated that I would receive part of my order on the 27th of March and part 17th April. I have phoned countlessly about the order for the 27th, which, to date, I still have not received. I did, however, receive the second part of my order on date: 17th April. Got an SMS stating that the first part of my order is with the couriers, but it has been over a week and still, I have not received the order that was due for 27th March. When I phoned customer services, they could not confirm if indeed the order was picked up by the courier company. Phoned again today and still no answer or confirmation on the status of my delivery. I asked for a refund, cause my order is almost a month overdue. All I got was that they would get back to me. End of the day and I am still waiting on them to get back - leaving me to have to phone again tomorrow morning! This is most frustrating! R10 000 is no small amount of money! Horrible service and delivery are even worse! Will never use their online services ever again.