DM
Dumisani M
1 reviews | Active since Jun 2012
06 Oct 2021, 11:09
Horrible Service Makro Customer Service
I recently bought an online deal (Dell i5 laptop + free Microsoft 365) from the Makro website. On delivery I notice that the Microsoft 365 was not included in the packaging.
I use my laptop and notification informs me that I must pay R1400 for the license which was meant to come free with the purchase.
To my surprise I'm being given the run around for the past couple of days by their call center agents. All I hear is that the matter has been escalated and that I will be called back.
The reason I purchased from them was because their deal came with the free software.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Oct 2021, 11:44Good day Dumisani,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally alongside relevant departmental managers from our store, we will urgently relay feedback directly to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally alongside relevant departmental managers from our store, we will urgently relay feedback directly to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Oct 2021, 11:44
Official
Good day Dumisani,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally alongside relevant departmental managers from our store, we will urgently relay feedback directly to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally alongside relevant departmental managers from our store, we will urgently relay feedback directly to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
DM
Dumisani M's updateReviewer Update
11 Oct 2021, 07:43Hi
My issue has not been resolved yet. I've been calling your call center daily the whole of last week and I am still being given the run around.
This is extremely tiring and disappointing to say the least. I wish I had bought my laptop elsewhere, I wouldn't be having all these problems.
My issue has not been resolved yet. I've been calling your call center daily the whole of last week and I am still being given the run around.
This is extremely tiring and disappointing to say the least. I wish I had bought my laptop elsewhere, I wouldn't be having all these problems.
DM
Dumisani M's update11 Oct 2021, 07:43
Reviewer Update
Hi
My issue has not been resolved yet. I've been calling your call center daily the whole of last week and I am still being given the run around.
This is extremely tiring and disappointing to say the least. I wish I had bought my laptop elsewhere, I wouldn't be having all these problems.
My issue has not been resolved yet. I've been calling your call center daily the whole of last week and I am still being given the run around.
This is extremely tiring and disappointing to say the least. I wish I had bought my laptop elsewhere, I wouldn't be having all these problems.