Horrible Service [Makro & Beauty Equipment SA]

What a horrible experience I had with Makro and their third part “supplier “ Apparently the supplier send products to customers without Makro verifying the quality of the product.

Since 2021, I have been using Makro online both for business and personal use, this time around I had a horrific experience.

I procured a work equipment worth R15 500 and the service I received from the supplier is terrible.

Customer care agents will always say that they are escalating the matter but nothing happens.

After a back a forth series of calls I made with Makro, the supplier goes for days without responding to queries and some of us pay for the convince, of which this time, I never received .

I received the equipment without a warranty/service schedule and there was no user manual on how to connect or use the machine.

After a long time wait, when I was returning the machine then the supplier reaches out and promises to give me the documents and the training on how to operate the machine. Did she pitch for that training? No, then I decided to return the machine and buy it else where.

Now the machine is with them and she is declining the refund stating that the machine was used. How can I operate the machine since she never pitched for the training? This thing of Makro not dispatching their goods from their warehouse but instead, using the third party is an absolute disaster and it was never thought through.

Now that supplier has sent the equipment for courier guy sending it back to me with the claim that the machine was used. I wont be receiving that. They have to sort out their incompetence together because at the end of the day, the service I pay for is expected from makro, I have no business with their supplier.